Refund and Returns Policy for Sebilj.eu

1. Return Policy Overview

At Sebilj.eu, we want you to be completely satisfied with your purchase. If you’re not happy with any product you’ve received, we’re here to help. Please read our return policy carefully to understand your rights and responsibilities.

2. Eligibility for Returns

  • You can initiate a return for food items within 15 days of delivery.
  • The item must be in its original condition, unopened.
  • Proof of purchase (receipt or order confirmation) is not mandatory, as we can track purchases through card transactions.

3. Types of Returns

a. Faulty or Damaged Items

  • If you receive a faulty or damaged food item, please contact our customer support team immediately.
  • We’ll arrange for a replacement or issue a full refund, depending on your preference.

b. Incorrect Items

  • If you receive an incorrect food product, let us know within 2 days.
  • We’ll either send you the correct item or provide a full refund.

c. Change of Mind

  • If you change your mind about a food item, you can return it within 15 days.
  • Please ensure the product is unopened.
  • We’ll issue a refund once we receive the returned item.

4. Refund Process

  • Refunds will be processed within 7 business days after we receive the returned item.
  • The refund will be credited to the original payment method used during the purchase.

5. Exclusions

  • Perishable food items (such as fresh produce, dairy, and meat) cannot be returned due to safety and hygiene reasons.
  • Items purchased during special promotions or clearance sales may have different return policies.

6. How to Initiate a Return

  • To initiate a return, please contact our customer support team via email.
  • Provide your order details, reason for return, and any relevant information.

7. Contact Us