INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

  1. Natural Variations:

    • Some food products, especially those made from natural ingredients, may exhibit slight variations in color, texture, or appearance.
    • For example, the shade of a spice blend or the shape of a pastry might differ slightly due to factors like harvest season or artisanal preparation.

  2. Packaging and Presentation:

    • While we make every effort to package items securely, there might be minor differences in packaging design or labeling.
    • Rest assured, the contents remain consistent with the product description.

  3. Product Descriptions:

    • We provide detailed descriptions for each item on our website. Be sure to read these descriptions to understand the specific features of the product.
    • If you have any specific preferences (such as a particular brand or packaging style), feel free to mention it during checkout or contact our customer support.

  4. Customer Satisfaction Guarantee:

    • If you ever receive a product that doesn’t meet your expectations, please reach out to us. We’re here to make it right!
    • Your satisfaction matters, and we value your trust in us.
How can I return an item?

Generally, non-perishable food items can be returned within the standard return window of 90 days, as long as they meet the general return policy conditions.

Will you restock items indicated as “out of stock?”

We absolutly provide accurate information on restocking schedules and availability. 🛒

Where can I ship my order?

To ensure successful delivery, the shipping address must include the recipient’s name, complete street address, and contact details
And should be inside Sarajevo

INFORMATION ABOUT US

CONTACT US FOR ANY FURTHER QUESTIONS