Terms and conditions

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    CONTACT INFORMATION

    Rustempasina 23,
    71210 Ilidza
    Sarajevo

     

    +387(0)644144414

    [email protected]

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

    Terms and Conditions for SEBILJ.EU

    1. Introduction

    Welcome to SEBILJ.EU! By using our website or services, you agree to comply with the following terms and conditions. Please read them carefully.

    2. Definitions

    • User: Any individual accessing or using our website.
    • Website: Refers to https://sebilj.eu/
    • Services: Includes all features, functionalities, and content provided by Sebilj.eu.

    3. Use of the Website

    3.1 Eligibility

    You must be of legal age to use our services. By creating an account, you confirm that you meet this requirement.

    3.2 Account Creation

    • Users can create accounts by providing accurate information.
    • You are responsible for maintaining the confidentiality of your account credentials.

    3.3 User Responsibilities

    • Provide accurate information during registration.
    • Keep your password secure.
    • Report any unauthorized use of your account promptly.

    4. Ordering and Delivery

    4.1 Product Listings

    • We strive to display accurate product information, including prices, descriptions, and availability.
    • However, errors may occur, and we reserve the right to correct any inaccuracies promptly.
    • Images of products are for illustrative purposes only and may not always reflect the exact item received.

    4.2 Order Placement

    • To place an order, add desired items to your cart and proceed to checkout.
    • Review your order carefully before confirming.
    • Once submitted, orders are considered final.

    4.3 Delivery

    • Delivery Options:
      • We offer various delivery options, including standard delivery, express delivery, and same-day delivery (where available).
      • Delivery times may vary based on your location and chosen delivery slot.
    • Delivery Charges:
      • A delivery fee applies to all orders.
      • The fee depends on factors such as distance, order size, and delivery speed.
      • Minimum order amounts may qualify for free or discounted delivery.
    • Delivery Address:
      • Provide accurate delivery addresses to ensure successful delivery.
      • We are not responsible for failed deliveries due to incorrect addresses.
    • Delivery Confirmation:
      • You will receive a confirmation email or notification once your order is out for delivery.
      • Track your order using the provided tracking information.

    4.4 Refunds and Returns

    • Refunds: If you are dissatisfied with any product, contact our customer service within a specified timeframe (usually within 24 hours of delivery).
    • Returns: We accept returns for damaged or defective items.
      • Follow our return process outlined on our website.
      • Returned items must be in their original packaging.
      • Refunds will be issued once we receive and inspect the returned items.

    5. User Conduct

    5.1 Prohibited Activities

    • Users must not engage in fraudulent, illegal, or harmful activities on our website.
    • Prohibited actions include:
      • Hacking or attempting to breach security measures.
      • Impersonating others.
      • Posting offensive or harmful content.
      • Violating intellectual property rights.

    5.2 Intellectual Property

    • All content on our website (text, images, logos, etc.) is protected by intellectual property laws.
    • Users may not reproduce, distribute, or modify our content without permission.

    6. Privacy Policy

    • Our privacy policy outlines how we collect, use, and protect user data.
    • It covers topics such as cookies, data retention, and third-party services.
    • By using our website, you agree to our privacy practices.

    7. Limitation of Liability

    • We provide our services “as is” without warranties.
    • We are not liable for any direct, indirect, or consequential damages arising from website use.
    • Users assume all risks associated with using our services.

    8. Dispute Resolution

    • These terms are governed by jurisdiction of the Court of BiH's laws.
    • Any disputes will be resolved through arbitration or mediation.

    9. Changes to Terms

    • We may update these terms periodically.
    • Continued use of our services implies acceptance of any changes.

    10. Contact Information

    For inquiries or concerns, please contact our customer support team at [email protected]